Return Policy

We want you to be happy with your purchase. This Return Policy explains when you can return a product bought from iShure, how to go about it, and how refunds, repairs and replacements work.

This policy applies together with your rights under South African consumer law. Nothing in it takes those rights away.

1. At a Glance

• Changed your mind about an online purchase? You can cancel within 7 days of receiving the product.
• Product defective? You can return it within 6 months of delivery for a repair, replacement or refund.
• Damaged or incorrect item? Tell us as soon as possible so that we can put it right.
• Not sure which applies? Contact us and we will help you.

2. Changed Your Mind

If you bought online, you may cancel your purchase within 7 days of receiving the product, without giving a reason and without any penalty. This cooling-off right is provided for in the Electronic Communications and Transactions Act 25 of 2002.

To use it, tell us within the 7 days that you want to cancel, and then return the product to us. The product must be returned in its original condition, with its original packaging and everything that came in the box, such as cables, adapters and documentation.

You are responsible for the direct cost of returning the product. That is the only cost you can be charged for cancelling.

The cooling-off right does not apply in the cases the Act excludes. For the products we sell, the main examples are products made or configured to your own specification and software that has been unsealed.

3. Defective Products

We sell products that are in good working order and free of defects. If a product you receive is defective, the Consumer Protection Act 68 of 2008 gives you 6 months from delivery to return it.

You choose whether we repair, replace or refund it. We cover the cost of the return. Contact us first and we will arrange it with you.

If the product has a problem again within 3 months of a repair, we replace it or refund you.

4. What Is Not Covered

The right to return a defective product does not cover problems that arise after delivery because of:

• accidental damage, such as drops, cracks and dents;
• liquid damage;
• misuse, or use that goes against Apple's instructions;
• repairs or modifications by anyone who is not authorised to carry them out;
• normal wear and tear.

5. Warranty

Warranty terms for products bought from iShure are being finalised and will be published on this page.

Your rights under South African consumer law, including the right to return a defective product as described above, apply in the meantime. Please keep your proof of purchase.

6. Damaged or Incorrect Items

Please check your order when it arrives. If an item was damaged in transit, or is not what you ordered, contact us as soon as possible.

Include your order number, a short description of the problem and photos where relevant. This helps us resolve the matter quickly.

7. How to Return a Product

Please follow these steps so that we can help you as quickly as possible:

• Contact us before sending anything back, with your order number and the reason for the return.
• We will confirm the next steps and the return arrangements with you.
• Pack the product securely, with all its accessories and packaging.
• Send the product back as arranged, and keep your proof of sending.

8. Preparing an Apple Device for Return

Before returning a device, please:

• back up your data, as we cannot recover it for you;
• sign out of your Apple Account and turn off Find My;
• erase the device and remove any passcode;
• remove your SIM card, if the device has one.

We cannot process a return on a device that is still locked to an Apple Account, because the device cannot be used or tested by anyone else while the lock is on.

9. Refunds

Once we have received and checked the returned product, we will process your refund to the payment method you used for the order.

For online cooling-off cancellations, refunds are made within 30 days of the cancellation.

Your bank or card provider may take additional time to show the refund on your account.

10. Replacements and Repairs

Where you choose a replacement and the same product is no longer available, we will contact you to agree on a suitable alternative or a refund.

Where a product is repaired, we will keep you informed of progress and let you know when it is ready.

11. Contact Us

To arrange a return or ask a question about this policy, you can reach iShure on 072 472 9663 or at info@ishure.co.za.

Last updated: 13 October 2026